Eddy Balemba Kanyurhi, Deogratias Bugandwa Mungu Akonkwa, Patrick Murhula Cubaka et Willem Bitakuya MBONEKUBE (2023). Finance Contrôle Stratégie, (26-2).
Studies that measure frontline employee job satisfaction in microfinance institutions (MFIs) are still scarce. The present study fills this gap and develops a measurement scale for MFIs’ frontline employees. Data were collected from 226 and 419 frontline employees from 50 and 53 MFIs in the Democratic Republic of the Congo. These data were processed through exploratory and confirmatory factor analysis and structural equation modelling. The results confirm that employee job satisfaction is a multidimensional construct with 10 factors. The scale was found to be reliable and valid, suggesting that the measure of job satisfaction has to be context and sector specific.